1. What payment methods can I use?

We happily accept Mastercard and VISA credit/debit cards. Plus, all payments go through PayPro Pakistan — a super-secure platform that keeps your info safe and sound.

2. Do you ship internationally?

Yes, we do! We ship worldwide with trusted couriers like DHL, FedEx, and TCS right from Pakistan.
- Orders over USD 200? Shipping is FREE — yay! 🎉
- Orders under USD 200? A flat USD 50 shipping fee applies.

3. How long will it take to get my order?

We want you to enjoy your beautiful new clothes ASAP!
- Ready-to-wear? Expect your order in about 8 working days.
- Made-to-order? We lovingly craft your item in around 15 working days.

4. Can I track my order?

Absolutely! As soon as your order ships, we’ll send you tracking info so you can watch your package make its way to you.

5. What if my package is delayed or lost?

We’re on it! While delays can happen due to customs or shipping hiccups, just reach out and we’ll help track it down and get you sorted.

6. Can I return something if I change my mind?

Of course! We gladly accept returns on items that are unused, unworn, with original tags and packaging. Just remember, return shipping to Pakistan is on you.

7. How do I start a return?

Easy! Email us within 14 days at:
📧 info@designdistrictlahore.com
or call 📞 +92 323 4444423.
Tell us your order number and why you want to return — we’ll guide you through the next steps.

8. When will I get my refund?

Once we receive your return and give it a quick check, we’ll refund your original payment method. It usually takes about 14 business days to show up, depending on your bank.

9. Is my payment information safe?

Yes! We use PayPro Pakistan — a trusted, secure payment processor that keeps all your info encrypted and safe.

10. What if my payment doesn’t go through?

No worries! Sometimes banks block international payments for security. Check with your bank and feel free to contact us — we’re here to help!

11. Will I have to pay customs or import taxes?

Heads up — some countries charge customs or import fees. These charges are on you and depend on your country’s rules. If you need help, just ask!

12. Can I change or cancel my order?

If your order is ready-to-wear, you have 24 hours to make changes or cancel. Made-to-order items start production right away and can’t be changed or canceled, so please reach out quickly.

13. What if my item arrives damaged or isn’t what I ordered?

We want you to be thrilled with your order! If anything arrives wrong or damaged, contact us right away — we’ll fix it as fast as possible.

14. How do I pick the right size?

No guessing games here! We have detailed size charts on every product page. Need help? Just ask — we’re happy to guide you.

15. Can you make custom or special orders?

Yes! We love creating special pieces just for you. Reach out with your ideas, and we’ll make something amazing together.

16. How can I get in touch?

We’re always happy to hear from you! Reach us anytime:
📧 info@designdistrictlahore.com
📞 +92 323 4444423

17. What makes DDL special?

At DDL, we’re more than a brand — we’re a family sewing love, care, and faith into every stitch. Our clothes aren’t just beautiful, they’re made to bring you comfort, confidence, and joy. Thanks for being part of our journey!